WEBVTT 00:00:01.000 --> 00:00:04.000 (laughing). 00:00:04.000 --> 00:00:08.000 >>: I can't play poker that's for sure. 00:00:08.000 --> 00:00:12.000 >>: Also y'all Paula is here to help 00:00:12.000 --> 00:00:16.000 us with monitoring the chat so if questions come in there. 00:00:16.000 --> 00:00:19.000 So thanks, Paula. 00:00:19.000 --> 00:00:21.000 PAULA: Mo problem. 00:00:21.000 --> 00:00:25.000 BRITTANY: It's also okay to have 00:00:25.000 --> 00:00:30.000 slides up now if you like so they're there once we get started. 00:00:30.000 --> 00:00:33.000 That's what I've seep in the other ones too. 00:00:33.000 --> 00:00:35.000 >>: I can do that. 00:00:35.000 --> 00:00:35.000 BRITTANY: I forgot Mary was doing the 00:00:35.000 --> 00:00:38.000 slides. 00:00:38.000 --> 00:01:00.000 Never mind, ignore me. 00:01:00.000 --> 00:01:04.000 BRITTANY: This is pretty any. 00:01:04.000 --> 00:01:08.000 We're going to get started in about a minute or less. 00:01:08.000 --> 00:01:10.000 If you're not myself or the interpreter, remember to turn your 00:01:10.000 --> 00:01:16.000 camera off for now. 00:01:16.000 --> 00:01:18.000 And you are at the ILRU Part 1 00:01:18.000 --> 00:01:37.000 identifying the gap. 00:01:37.000 --> 00:01:38.000 All right. 00:01:38.000 --> 00:01:40.000 Hello even. 00:01:40.000 --> 00:01:45.000 I'm Brittany. 00:01:45.000 --> 00:01:46.000 I'm one of the APRIL board members, and a facilitator for our workshop 00:01:46.000 --> 00:01:48.000 today. 00:01:48.000 --> 00:01:53.000 Thank you so much for joining under 00:01:53.000 --> 00:01:58.000 the circumstances at the ILRU Part 1 identifying the gap. 00:01:58.000 --> 00:02:02.000 So before we get started, I do want to mention a few housekeeping items. 00:02:02.000 --> 00:02:06.000 The first one is that when you scroll 00:02:06.000 --> 00:02:13.000 over your screen a menu bar will pop up. 00:02:13.000 --> 00:02:17.000 Depending on device you're using, whether phone, tablet, computer the 00:02:17.000 --> 00:02:19.000 menu bar might be found at the top or the bottom of your screen. 00:02:19.000 --> 00:02:22.000 This is also where you will find close 00:02:22.000 --> 00:02:29.000 captioning for today's session. 00:02:29.000 --> 00:02:33.000 You can view captioning by selecting the CC tab on the menu bar. 00:02:33.000 --> 00:02:36.000 For sign language interpreting, the 00:02:36.000 --> 00:02:44.000 interpreter is on screen and we also have slides on screen. 00:02:44.000 --> 00:02:47.000 If you would like to make either side larger or smaller, you can do this by 00:02:47.000 --> 00:02:54.000 selecting the line in the middle of the screen. 00:02:54.000 --> 00:02:56.000 If for some reason you experience technical issues, please use the chat 00:02:56.000 --> 00:02:59.000 feature to ask for support. 00:02:59.000 --> 00:03:02.000 The chat option looks like a word 00:03:02.000 --> 00:03:05.000 bubble and it's in that same menu bar. 00:03:05.000 --> 00:03:09.000 If you would like to turn the chat 00:03:09.000 --> 00:03:12.000 feature off, you can do that by pressing alt Mrs. 00:03:12.000 --> 00:03:15.000 The letter H. 00:03:15.000 --> 00:03:20.000 plus the letter H. 00:03:20.000 --> 00:03:21.000 During Q & A you can use the Q & A box 00:03:21.000 --> 00:03:24.000 found on the menu bar. 00:03:24.000 --> 00:03:26.000 Please only submit your questions there because they might get lost in 00:03:26.000 --> 00:03:29.000 the chat. 00:03:29.000 --> 00:03:34.000 There's a couple ways to participate. 00:03:34.000 --> 00:03:39.000 So if you would like to ask a question or make a comment, you can 00:03:39.000 --> 00:03:42.000 select the raise hand option in the congressmen you bar. 00:03:42.000 --> 00:03:53.000 Anyone joining on the phone today or 00:03:53.000 --> 00:03:54.000 using key strokes you can press star 9 or alt plus the letter Y on your key 00:03:54.000 --> 00:04:00.000 pad to raids your hand. 00:04:00.000 --> 00:04:03.000 We will then let you know when you can unmute and you can unmute with alt 00:04:03.000 --> 00:04:06.000 plus the letter A if using key stroke. 00:04:06.000 --> 00:04:11.000 If you do happen to join our 00:04:11.000 --> 00:04:12.000 conversation, please o your best to keep the background noise down at much 00:04:12.000 --> 00:04:15.000 as possible. 00:04:15.000 --> 00:04:17.000 Happening it other to one of our 00:04:17.000 --> 00:04:22.000 presenters, Brooke. 00:04:22.000 --> 00:04:23.000 BROOKE: Awesome, thanks everybody for 00:04:23.000 --> 00:04:26.000 being here. 00:04:26.000 --> 00:04:29.000 Next slide please. 00:04:29.000 --> 00:04:33.000 Awesome. 00:04:33.000 --> 00:04:37.000 So first I should cues myself. 00:04:37.000 --> 00:04:43.000 Mudrock Curtis, the associate director of training and publications 00:04:43.000 --> 00:04:48.000 for the I Lnet at ILRU, and thanks for joining us for the part is of our 00:04:48.000 --> 00:04:51.000 conference workshops insurance is going to be on identifying the gap today. 00:04:51.000 --> 00:04:53.000 Next slide please. 00:04:53.000 --> 00:04:55.000 I wanted to take sometime to introduce 00:04:55.000 --> 00:04:59.000 our presenters for today. 00:04:59.000 --> 00:05:04.000 First we have daisy F ei dt. 00:05:04.000 --> 00:05:09.000 Executive vice President of access living Chicago center for independent 00:05:09.000 --> 00:05:12.000 living and she has worked there for more than 15 serious and held a 00:05:12.000 --> 00:05:21.000 variety of management positions during this time. 00:05:21.000 --> 00:05:24.000 We also have Seth horews ki, director 00:05:24.000 --> 00:05:29.000 for transition services at he lie valley ... 00:05:29.000 --> 00:05:33.000 where he's works for t years and he has worked in the social services 00:05:33.000 --> 00:05:33.000 field for over 20 years with the last 9 years directly in the field of 00:05:33.000 --> 00:05:38.000 transition. 00:05:38.000 --> 00:05:44.000 And then we have Joe Michner who is 00:05:44.000 --> 00:05:50.000 the director of employment services at LBCIL where he provides operations and 00:05:50.000 --> 00:05:55.000 fiscal over variety for several of LV ville ... 00:05:55.000 --> 00:05:59.000 Joe has worked in vocational support services for more than 20 years. 00:05:59.000 --> 00:06:06.000 And we have Patricia Yeager who has 00:06:06.000 --> 00:06:10.000 worked in the don't rights and services field for over 40 years and is the CEO 00:06:10.000 --> 00:06:13.000 of Independent Center in Colorado explanation. 00:06:13.000 --> 00:06:17.000 Want to let everybody know their full 00:06:17.000 --> 00:06:20.000 bios are available on the web page for the workshop. 00:06:20.000 --> 00:06:25.000 Next slide please. 00:06:25.000 --> 00:06:31.000 So for today's session, what you will learn, you'll learn effective 00:06:31.000 --> 00:06:35.000 approaches and emerging practices from 3 CILs to meet the needs of consumers 00:06:35.000 --> 00:06:38.000 by identifying gaps in communities served. 00:06:38.000 --> 00:06:41.000 All right and next slide. 00:06:41.000 --> 00:06:50.000 I will turn things over to Patricia. 00:06:50.000 --> 00:06:53.000 PATRICIA: Hello everyone. 00:06:53.000 --> 00:06:56.000 I'm Patricia CEO of the independence suspecter. 00:06:56.000 --> 00:07:00.000 My pronouns are she/her and hers. 00:07:00.000 --> 00:07:05.000 I'm the CEO of center and I've been here 10 years. 00:07:05.000 --> 00:07:09.000 And I'm going the talk about the process we use for strategic planning 00:07:09.000 --> 00:07:15.000 and I'm going to go through it pretty fast. 00:07:15.000 --> 00:07:16.000 You have a number of Hammond outs in jury packet that will support this so 00:07:16.000 --> 00:07:19.000 next slide. 00:07:19.000 --> 00:07:20.000 We take a little bit of a different 00:07:20.000 --> 00:07:26.000 approach to this. 00:07:26.000 --> 00:07:31.000 This year or actually last year we looked at what's called a capital 00:07:31.000 --> 00:07:37.000 health assessment, some of you may have seen this from the nonprofit finance 00:07:37.000 --> 00:07:44.000 fund, but we look at our financial capital, we evaluate our human 00:07:44.000 --> 00:07:49.000 capital, inte check shall and social capital so see where we're high and low. 00:07:49.000 --> 00:07:52.000 I want to move on to the next slide. 00:07:52.000 --> 00:07:59.000 So we do an evaluation of these things. 00:07:59.000 --> 00:08:07.000 We do a program evaluation with a directors and managers and board. 00:08:07.000 --> 00:08:12.000 And you will see in your packet an evaluation that it's quick and and 00:08:12.000 --> 00:08:14.000 clean, we have 18 programs and we put down how much it costs for us to do 00:08:14.000 --> 00:08:16.000 the program, how much money comes in. 00:08:16.000 --> 00:08:20.000 How many people we serve in a year. 00:08:20.000 --> 00:08:25.000 We now have 2 and a half years of that 00:08:25.000 --> 00:08:29.000 data which gives us an idea of programs that are strong, programs that are not 00:08:29.000 --> 00:08:33.000 so strong but they're hard because we need to be doing them. 00:08:33.000 --> 00:08:35.000 And we do -- look at programs that may 00:08:35.000 --> 00:08:39.000 need to be improved or dropped all together. 00:08:39.000 --> 00:08:43.000 And we co-this with the leadership team, we to it with the Board. 00:08:43.000 --> 00:08:47.000 In doing this last year, up with of 00:08:47.000 --> 00:08:51.000 our Board members said, you know, we need to build social capital for 00:08:51.000 --> 00:08:58.000 people with disabilities 6789 I said well we can't do it for them. 00:08:58.000 --> 00:09:03.000 We need to look at how do we do this and how do people build social capital. 00:09:03.000 --> 00:09:07.000 In my mind is having a role low Dex or a database where you're in other 00:09:07.000 --> 00:09:12.000 people's D & Ns and they're in yours. 00:09:12.000 --> 00:09:15.000 You have a reciprocal relationship with a whole group of people. 00:09:15.000 --> 00:09:20.000 So next slide. 00:09:20.000 --> 00:09:27.000 So then with that direction from the 00:09:27.000 --> 00:09:31.000 both of social capital, we did survey the wcan community and we asked in a 00:09:31.000 --> 00:09:33.000 world without barriers what would your future look like? 00:09:33.000 --> 00:09:36.000 And we got 200 responsibilities. 00:09:36.000 --> 00:09:38.000 We sent out 600. 00:09:38.000 --> 00:09:43.000 ... 00:09:43.000 --> 00:09:52.000 not all to people with disability, so 200 gave us a good sampling if you 00:09:52.000 --> 00:09:55.000 will, it's not a valid research project kind of a thing, but it gave us some 00:09:55.000 --> 00:09:59.000 themes and you'll see the themes in the handout that we got. 00:09:59.000 --> 00:10:02.000 The themes really guided us in the 00:10:02.000 --> 00:10:08.000 answer to the question were really quite telling. 00:10:08.000 --> 00:10:13.000 The number one answer was people would 00:10:13.000 --> 00:10:16.000 -- other people's attitudes towards me would be different. 00:10:16.000 --> 00:10:17.000 And how many of us know that for sure. 00:10:17.000 --> 00:10:23.000 This are 5 themes. 00:10:23.000 --> 00:10:28.000 So then we began to work on those themes, how old we address that. 00:10:28.000 --> 00:10:34.000 So we do our cork around Bhags ... 00:10:34.000 --> 00:10:39.000 and audacious goal you might remember is when President Kennedy said we're 00:10:39.000 --> 00:10:47.000 going to send a man to the moon and everybody said ack we can't do that. 00:10:47.000 --> 00:10:51.000 But that's our big hairy audacious goal is by 2030 (reading verbatim) ... 00:10:51.000 --> 00:10:59.000 so that all are known, valued, and included. 00:10:59.000 --> 00:11:06.000 And that we are leaping off into 00:11:06.000 --> 00:11:09.000 guided -- we have a consultant group guiding us, they call themselves her 00:11:09.000 --> 00:11:11.000 pass, they form the questions ... 00:11:11.000 --> 00:11:15.000 on how we're going to do this. 00:11:15.000 --> 00:11:20.000 And we're just about to embark on a 00:11:20.000 --> 00:11:22.000 number of virtual stakeholder meetings with con exhumers, other people in the 00:11:22.000 --> 00:11:27.000 community, Board members and staff. 00:11:27.000 --> 00:11:28.000 And this eats the beginning of how we do -- that sets us up for our 00:11:28.000 --> 00:11:31.000 strategic plan. 00:11:31.000 --> 00:11:36.000 Later on I'll talk about program deexplain all of that. 00:11:36.000 --> 00:11:37.000 But that's how the independent center does its strategic planning. 00:11:37.000 --> 00:11:54.000 And I'm finished. 00:11:54.000 --> 00:11:55.000 . SETH: All right I guess we'll just 00:11:55.000 --> 00:12:02.000 keep rolling here. 00:12:02.000 --> 00:12:04.000 This is Seth from LBkrill, my pronouns are he and him. 00:12:04.000 --> 00:12:12.000 >>: And I'm Joe director of 00:12:12.000 --> 00:12:16.000 employment services at LV CIL and my pronouns are he his as well. >>: ... 00:12:16.000 --> 00:12:22.000 we've gotten to preponderance of the evidence with her over the last number 00:12:22.000 --> 00:12:23.000 of months or so so we've appreciated all that we learned from her. 00:12:23.000 --> 00:12:29.000 ... 00:12:29.000 --> 00:12:34.000 approach to program centered planning or to strategic planning and how we 00:12:34.000 --> 00:12:35.000 kind of gone about it and shifted our thinking and changing how we go about 00:12:35.000 --> 00:12:40.000 that strategic planning. 00:12:40.000 --> 00:12:41.000 So we've been able to take a process 00:12:41.000 --> 00:12:48.000 similar stemming ... 00:12:48.000 --> 00:12:53.000 person center planning which include intensive discovery and goal planning. 00:12:53.000 --> 00:12:56.000 So many years ago we started working with young adults and saw the work 00:12:56.000 --> 00:13:05.000 that we were doing in transition. 00:13:05.000 --> 00:13:08.000 And added personal centered planning to that scope, transition can be full 00:13:08.000 --> 00:13:12.000 malichos and that person centered model really helped. 00:13:12.000 --> 00:13:15.000 They were really able to learn about their goals and the things they wanted 00:13:15.000 --> 00:13:19.000 to do in life in a very process and productive way. 00:13:19.000 --> 00:13:24.000 And we had the thinking can we look at 00:13:24.000 --> 00:13:28.000 our center as a living breathing organism that we can apply person 00:13:28.000 --> 00:13:31.000 centered or program centered programming to. 00:13:31.000 --> 00:13:37.000 So we did that and have had great results with that 00:13:37.000 --> 00:13:41.000 And I'll let Joe talk a little bit, I'm ramble on all day. 00:13:41.000 --> 00:13:47.000 Gee hello everyone. 00:13:47.000 --> 00:13:52.000 As Seth said, we saw this opportunity to apply person centered planning, 00:13:52.000 --> 00:13:57.000 which was working so well for our consumers to our entire agency so when 00:13:57.000 --> 00:14:02.000 we come up with an idea, when we've identified in need many community, 00:14:02.000 --> 00:14:03.000 this is often our go to to really determine if we can be successful at a 00:14:03.000 --> 00:14:06.000 program or a service. 00:14:06.000 --> 00:14:11.000 So typically and you'll hear Patricia 00:14:11.000 --> 00:14:17.000 talk about this later, talk about doing a deep dive and doing research into 00:14:17.000 --> 00:14:18.000 what customers need and what the cap is and really working hard to identify 00:14:18.000 --> 00:14:23.000 that gap. 00:14:23.000 --> 00:14:24.000 And Shar to what Patricia does as well, we also take a really close look 00:14:24.000 --> 00:14:29.000 at our agency. 00:14:29.000 --> 00:14:36.000 And so by taking this process that we use with young adults to help them 00:14:36.000 --> 00:14:38.000 plan for their lives and applying it to our agency allows us to take a really 00:14:38.000 --> 00:14:46.000 deep dive into what we think we can do. 00:14:46.000 --> 00:14:49.000 And when I say we, I don't mean just the leaders, I mean every stake hold 00:14:49.000 --> 00:14:54.000 everies especially the consumers. 00:14:54.000 --> 00:14:58.000 And that's where set and I have found this process to be enlightening and a 00:14:58.000 --> 00:15:04.000 little bit revolutionary when you think about mitt the typical strategic 00:15:04.000 --> 00:15:08.000 planning model where it usually goes top down. 00:15:08.000 --> 00:15:14.000 But through this process we've meeting with every stakeholder at ef 00:15:14.000 --> 00:15:20.000 level so we have meetings with consumer, with our staff, with our 00:15:20.000 --> 00:15:24.000 leadership team and our board, and each meeting is just a process of 00:15:24.000 --> 00:15:30.000 discovery where we are looking at everything about our agency, our 00:15:30.000 --> 00:15:34.000 strengths, our weaknesses, what we're good at, what we need to improve on, 00:15:34.000 --> 00:15:38.000 and all those things we make sure we have a vision, we look apt what our 00:15:38.000 --> 00:15:41.000 hopes and dreams are for the program or service. 00:15:41.000 --> 00:15:44.000 And we're getting input from everybody on that process. 00:15:44.000 --> 00:15:50.000 So kind of flips that traditional 00:15:50.000 --> 00:15:55.000 strategic planning on its head a little bit P really, really helps us to see 00:15:55.000 --> 00:16:01.000 if we can -- if we have the ability to be successful at something. 00:16:01.000 --> 00:16:05.000 And Seth I don't know if you want to 00:16:05.000 --> 00:16:10.000 take over here and talk about the different areas we look at 00:16:10.000 --> 00:16:15.000 SETH: I'll bring it like Joe was saying what we do is we bring 00:16:15.000 --> 00:16:16.000 different groups together for the first part of our planning through what we 00:16:16.000 --> 00:16:20.000 call discovery. 00:16:20.000 --> 00:16:27.000 And take the opportunity to meet with 00:16:27.000 --> 00:16:33.000 every group that we can meet with from our Board to our leadership team to 00:16:33.000 --> 00:16:37.000 our staff to our consumers and anybody else, any oh groups we can gather 00:16:37.000 --> 00:16:41.000 information where we sit down and look at these different areas of discovery 00:16:41.000 --> 00:16:48.000 and it all starts off with our vision, what do we see -- and it is not that 00:16:48.000 --> 00:16:48.000 typical vision statement that your center has or your organization would 00:16:48.000 --> 00:16:52.000 have. 00:16:52.000 --> 00:16:55.000 That vision is your vision for where you see things going. 00:16:55.000 --> 00:17:00.000 And we look at all these things as 00:17:00.000 --> 00:17:01.000 like changing and evolving so that vision can change and grow as your 00:17:01.000 --> 00:17:07.000 plan grows and changes. 00:17:07.000 --> 00:17:08.000 But it all starts with that vision looking at their vision or we call it 00:17:08.000 --> 00:17:11.000 a purpose statement as well. 00:17:11.000 --> 00:17:12.000 And kind of taking through things 00:17:12.000 --> 00:17:15.000 there. 00:17:15.000 --> 00:17:20.000 Then it gets into other areas like Joe 00:17:20.000 --> 00:17:26.000 was talking about looking at our strengths and looking at who we are 00:17:26.000 --> 00:17:32.000 and what we do and we have learn a lot about our center by taking all of our 00:17:32.000 --> 00:17:38.000 organization through these so we look at our relationships, who is important 00:17:38.000 --> 00:17:40.000 to us, who do we need to have be there for what we're looking to do for ma 00:17:40.000 --> 00:17:44.000 our goals and objectives are. 00:17:44.000 --> 00:17:50.000 We're looking at our preferences, we're looking at great things about 00:17:50.000 --> 00:17:55.000 our center, given us an opportunity to brag a little bit who we are and the 00:17:55.000 --> 00:17:56.000 great work we do, that is really purposeful for staff and consumers and 00:17:56.000 --> 00:17:58.000 really cool to hear. 00:17:58.000 --> 00:18:03.000 Looking at what does not work. 00:18:03.000 --> 00:18:03.000 Not staying true to your vision as a center. 00:18:03.000 --> 00:18:10.000 Mission creep. 00:18:10.000 --> 00:18:14.000 All these kind of things, these are the kind of things that have popped up. 00:18:14.000 --> 00:18:19.000 What worries you for your future? 00:18:19.000 --> 00:18:20.000 Looking at things like burnout or not having funding to be able to do the 00:18:20.000 --> 00:18:24.000 things you're looking to do. 00:18:24.000 --> 00:18:28.000 Getting into your hopes and dreams, 00:18:28.000 --> 00:18:34.000 really look at that proudly and that could be anything, we've had some 00:18:34.000 --> 00:18:39.000 great things where our staff, we wish we had a daycare on site or we wish 00:18:39.000 --> 00:18:42.000 this or that, and sometimes some of those dreams have really become 00:18:42.000 --> 00:18:50.000 realities, even if they have been far out freedoms. 00:18:50.000 --> 00:18:53.000 out dreams ... 00:18:53.000 --> 00:18:57.000 So really looking at at that. 00:18:57.000 --> 00:19:02.000 And looking at the supports, the different supports that are needed to 00:19:02.000 --> 00:19:03.000 kind of accomplish what you're looking to potentially be doing right there 00:19:03.000 --> 00:19:08.000 and then at that moment. 00:19:08.000 --> 00:19:10.000 So I'll pass it back over to Joe. 00:19:10.000 --> 00:19:15.000 JOE: Yeah thank you Seth, so you can 00:19:15.000 --> 00:19:18.000 see we do a lot of work when you come up with an idea and identify a gap 00:19:18.000 --> 00:19:23.000 that we think we've going to pursue and start a program. 00:19:23.000 --> 00:19:29.000 And I'll tell you it's worth it, because all this leg work really gives 00:19:29.000 --> 00:19:34.000 a clear picture of what exactly we're capable of as app agency to support 00:19:34.000 --> 00:19:36.000 your consumers so it saves us the trouble of going down paths in a lot 00:19:36.000 --> 00:19:40.000 of ways that would end up very up successful. 00:19:40.000 --> 00:19:45.000 So we spend all this time gathering 00:19:45.000 --> 00:19:50.000 information and then we analyze -- we look at it, we look for themes, we 00:19:50.000 --> 00:19:54.000 look for our priority area, things that we have to even have goals and action 00:19:54.000 --> 00:20:01.000 steps before we even consider starting a program that we want to do. 00:20:01.000 --> 00:20:06.000 And then that helps us really come up with clear and precise action steps 00:20:06.000 --> 00:20:12.000 and when you get to the action step phase, well there's not too many ways 00:20:12.000 --> 00:20:15.000 to write action steps and goals that are different, so we stick with clear 00:20:15.000 --> 00:20:16.000 action step, having people responsible, a timeline and progress 00:20:16.000 --> 00:20:18.000 and updates as we go. 00:20:18.000 --> 00:20:22.000 But what we found by doing this 00:20:22.000 --> 00:20:26.000 process is not just about knowing what we've getting into and knowing if we 00:20:26.000 --> 00:20:30.000 have the capacity to do it, but it creates buy in. 00:20:30.000 --> 00:20:36.000 When you go to this level to start a service or a program with your staff, 00:20:36.000 --> 00:20:43.000 with your consumers, they I'm twins cli are motivated to support it because 00:20:43.000 --> 00:20:48.000 they have been a part of that planning process, had a chance to gift feedback 00:20:48.000 --> 00:20:53.000 and it changed our culture as an sage si when we pursue something. 00:20:53.000 --> 00:20:57.000 Sometimes I think when the decision is made up top to spur your a service, 00:20:57.000 --> 00:20:58.000 people who have to do this service or get the service go wait, what are we 00:20:58.000 --> 00:20:59.000 doing? 00:20:59.000 --> 00:21:04.000 Why are we doing? 00:21:04.000 --> 00:21:07.000 (chuckling) and I think this is an effective way to get people on board 00:21:07.000 --> 00:21:08.000 with a lot of the ideas that we're coming up and the things we want to 00:21:08.000 --> 00:21:12.000 pursue. 00:21:12.000 --> 00:21:14.000 Seth, anything else to say? 00:21:14.000 --> 00:21:15.000 SETH: Just to say I love the process 00:21:15.000 --> 00:21:21.000 of it all. 00:21:21.000 --> 00:21:25.000 And the fact how we view it as a living breathing document that can 00:21:25.000 --> 00:21:29.000 change based on the need of our organize base and where they are and 00:21:29.000 --> 00:21:35.000 how they incorporate looking at the goals and action steps that we have 00:21:35.000 --> 00:21:41.000 accomplished ... 00:21:41.000 --> 00:21:45.000 so it is' not just something sitting on a shelf somewhere there, but 00:21:45.000 --> 00:21:48.000 actively whether being looked at constantly making sure we're hitting 00:21:48.000 --> 00:21:50.000 where we need to hit and updating where we need to update. 00:21:50.000 --> 00:21:54.000 So I think that's it. 00:21:54.000 --> 00:21:58.000 JOE: Just one quick thing, this is in 00:21:58.000 --> 00:22:03.000 a nutshell, everything I feel like we're talking about is really fast and 00:22:03.000 --> 00:22:07.000 quick near this presentation, but if you're interested in more information, 00:22:07.000 --> 00:22:09.000 Seth and I would of course be open to talking to anybody. 00:22:09.000 --> 00:22:09.000 Feel free to contact us. 00:22:09.000 --> 00:22:11.000 And that's it. 00:22:11.000 --> 00:22:16.000 Thank you. 00:22:16.000 --> 00:22:21.000 DAISY: Hi everyone. 00:22:21.000 --> 00:22:24.000 I'm daisy I'm executive vice President of access living or the 00:22:24.000 --> 00:22:27.000 center more independent living in Chicago. 00:22:27.000 --> 00:22:33.000 My pronouns are she, her and hers. 00:22:33.000 --> 00:22:33.000 And I'm going to talk to you a little bit about active live's strategic 00:22:33.000 --> 00:22:35.000 planning process. 00:22:35.000 --> 00:22:42.000 Next slide please. 00:22:42.000 --> 00:22:43.000 So for us it starts with really in 00:22:43.000 --> 00:22:49.000 depth interviews stakeholders. 00:22:49.000 --> 00:22:54.000 When we think of stakeholders broadly, we always interview funder, 00:22:54.000 --> 00:23:00.000 other CILs in our state, other nonprofits in our area that maybe work 00:23:00.000 --> 00:23:00.000 on issue areas that we work on like housing, oh government agencies in the 00:23:00.000 --> 00:23:03.000 area. 00:23:03.000 --> 00:23:07.000 We also and this has been really 00:23:07.000 --> 00:23:09.000 helpful in the past, interview local senators, representatives and other 00:23:09.000 --> 00:23:15.000 elected officials. 00:23:15.000 --> 00:23:22.000 Because they often have a, you know, very broad base of people that they're 00:23:22.000 --> 00:23:24.000 working with, those have been really important to identify trends or issues 00:23:24.000 --> 00:23:27.000 that maybe weren't on our radar. 00:23:27.000 --> 00:23:29.000 Also just key staff and board, those 00:23:29.000 --> 00:23:31.000 are more internal but really important. 00:23:31.000 --> 00:23:38.000 And I don't have -- I neglected to 00:23:38.000 --> 00:23:39.000 include my slide on this, but of course doing a deep dive with consumers is 00:23:39.000 --> 00:23:43.000 incredibly important. 00:23:43.000 --> 00:23:48.000 We think of that as very integrated into the full strategic planning 00:23:48.000 --> 00:23:52.000 process, but almost separate in that we want to not just do one-on-one 00:23:52.000 --> 00:23:58.000 interviews with consumers but have a lot of ways we're getting information. 00:23:58.000 --> 00:24:06.000 So with consumers we're thinking about it in multiple ways ... 00:24:06.000 --> 00:24:11.000 satisfaction surveys, town halls, we do just a lot of different ways to get 00:24:11.000 --> 00:24:12.000 information from consumers about maybe some gaps that they're noticing that 00:24:12.000 --> 00:24:15.000 we're not filling. 00:24:15.000 --> 00:24:22.000 Next slide please. 00:24:22.000 --> 00:24:25.000 And then i thought it would be helpful 00:24:25.000 --> 00:24:31.000 to include some of the interview questions we had in the past. 00:24:31.000 --> 00:24:35.000 And I wanted to say here too I think strategic planning you can do yourself 00:24:35.000 --> 00:24:41.000 as a center or as an organization. 00:24:41.000 --> 00:24:43.000 But it is helpful sometimes to have an external consultant if that's 00:24:43.000 --> 00:24:49.000 something that's feasible. 00:24:49.000 --> 00:24:54.000 And even if a full consultant isn't feasible, if there's one piece you 00:24:54.000 --> 00:24:59.000 could spend a little bit of money getting external help, I think the 00:24:59.000 --> 00:25:05.000 interviews might be a place to do that because I think sometimes when we've 00:25:05.000 --> 00:25:06.000 Dawn related more honest and open feedback from the people we were 00:25:06.000 --> 00:25:08.000 interviewing. 00:25:08.000 --> 00:25:09.000 So the questions are what are the 00:25:09.000 --> 00:25:13.000 (reading verbatim) ... 00:25:13.000 --> 00:25:18.000 What's the most important challenge 00:25:18.000 --> 00:25:20.000 you think our organization will face in the next 3 to 5 years? 00:25:20.000 --> 00:25:21.000 What do you think our (reading 00:25:21.000 --> 00:25:23.000 verbatim) ... 00:25:23.000 --> 00:25:26.000 What do you think our biggest 00:25:26.000 --> 00:25:29.000 opportunities for ... 00:25:29.000 --> 00:25:34.000 Which perhaps (reading verbatim) ... 00:25:34.000 --> 00:25:38.000 and how could our organization work better with your organization? 00:25:38.000 --> 00:25:42.000 Obviously that question hey not apply to everybody that you're interviewing, 00:25:42.000 --> 00:25:42.000 but again we've got an lot of good feedback over the years from that 00:25:42.000 --> 00:25:46.000 question. 00:25:46.000 --> 00:25:49.000 Just in terms of how we can work better together. 00:25:49.000 --> 00:25:53.000 Next slide please. 00:25:53.000 --> 00:26:00.000 Okay and then as part of our process 00:26:00.000 --> 00:26:06.000 we definitely do an internal analysis so reviewing the impact we've had, 00:26:06.000 --> 00:26:14.000 outcomes, trends, we often do some sort of a swat analysis so strength, 00:26:14.000 --> 00:26:15.000 weakness, opportunities and threats or something like a swot analysis within 00:26:15.000 --> 00:26:18.000 different departments. 00:26:18.000 --> 00:26:21.000 And we also interview key staff and board. 00:26:21.000 --> 00:26:24.000 And then looking at financials and 00:26:24.000 --> 00:26:29.000 resource allocation is really important as well. 00:26:29.000 --> 00:26:35.000 You can look at FMs over like a 5-year period and identify maybe 00:26:35.000 --> 00:26:37.000 funding areas where your funds is waning and you may need to find a way 00:26:37.000 --> 00:26:38.000 to buffer that. 00:26:38.000 --> 00:26:40.000 Financials. 00:26:40.000 --> 00:26:41.000 And have just looking at resource 00:26:41.000 --> 00:26:46.000 allocation is good. 00:26:46.000 --> 00:26:50.000 Both Patricia, Joe, and Seth I think all mentioned this, but this is also a 00:26:50.000 --> 00:26:52.000 time you're not just identifying new gaps, but also potentially programs 00:26:52.000 --> 00:26:57.000 that are aren't working. 00:26:57.000 --> 00:26:59.000 And looking closely at financials and resource allegation can be a way 00:26:59.000 --> 00:27:01.000 to do that. 00:27:01.000 --> 00:27:05.000 Allocation. 00:27:05.000 --> 00:27:09.000 And then for us normally we do such a 00:27:09.000 --> 00:27:14.000 deep dive with all the interviews that we're doing P the different ways we're 00:27:14.000 --> 00:27:19.000 getting information from our consumers in the internal analysis that that's 00:27:19.000 --> 00:27:20.000 usually bringing to the fore a bunch of ideas that seem pretty good on the 00:27:20.000 --> 00:27:25.000 face of it. 00:27:25.000 --> 00:27:31.000 And so we found it helpful then to go through a strategy screen or this is 00:27:31.000 --> 00:27:36.000 just a method to prioritize those good ideas that are coming up. 00:27:36.000 --> 00:27:41.000 And the way you can kind of figure out 00:27:41.000 --> 00:27:47.000 for your own organization what screening cry tear yeah you want to 00:27:47.000 --> 00:27:50.000 use but for us it has typically been things like we want the program to 00:27:50.000 --> 00:27:55.000 bind our organization's existing strengths, we want it to be fees 00:27:55.000 --> 00:28:03.000 physical the organization to scale the program for maximum impact, we want us 00:28:03.000 --> 00:28:07.000 to be able to excel at the program, not immediately, but within a reasonable 00:28:07.000 --> 00:28:13.000 timeframe, we want to know for sure the program is clearly needed and there's 00:28:13.000 --> 00:28:19.000 not a lot of competition, that it compliments other programs at access 00:28:19.000 --> 00:28:21.000 living and helps increase their impact, and of course we need to make sure the 00:28:21.000 --> 00:28:24.000 programs are financially sustainable. 00:28:24.000 --> 00:28:30.000 So often we've used this screen in 00:28:30.000 --> 00:28:34.000 different ways but sometimes we've used it in a retreat setting where you have 00:28:34.000 --> 00:28:40.000 weird, staff and community members and people are actually rating different 00:28:40.000 --> 00:28:45.000 ideas for programs based on these criteria. 00:28:45.000 --> 00:28:52.000 And I think that is it for me. 00:28:52.000 --> 00:28:57.000 BROOKE: Awesome. 00:28:57.000 --> 00:29:02.000 Well thank you all for telling us a little bit more about your strategic 00:29:02.000 --> 00:29:04.000 planning and how your organizations work to identify gaps. 00:29:04.000 --> 00:29:10.000 We wanted to allocate a good portion 00:29:10.000 --> 00:29:16.000 of this presentation to audience Q & A so if you have questions or maybe you 00:29:16.000 --> 00:29:19.000 want to get some feedback on a challenge that maybe uracil's 00:29:19.000 --> 00:29:29.000 experiencing, feel free to drop that in the Q & A. 00:29:29.000 --> 00:29:30.000 And I saw a comment that came across in the chat that said natural 00:29:30.000 --> 00:29:39.000 disasters. 00:29:39.000 --> 00:29:41.000 So I don't know if maybe -- so I don't know if maybe there's a 00:29:41.000 --> 00:29:52.000 particular question there? 00:29:52.000 --> 00:29:58.000 And also Brittany just let me know if 00:29:58.000 --> 00:30:07.000 you wanted to raise your hand, we could unmute you. 00:30:07.000 --> 00:30:15.000 Okay well while those questions are 00:30:15.000 --> 00:30:18.000 coming in, question for our presentation team is how is your 00:30:18.000 --> 00:30:26.000 organization utilized data to identify gaps? 00:30:26.000 --> 00:30:29.000 Seth and Joe? 00:30:29.000 --> 00:30:33.000 Joe you raised your hand, perfect. 00:30:33.000 --> 00:30:34.000 JOE: I'm nervous to turn on my video 00:30:34.000 --> 00:30:42.000 in case somebody else does (chuckling). 00:30:42.000 --> 00:30:44.000 You know over the years data is obviously essential and Patricia is 00:30:44.000 --> 00:30:47.000 going to have comments on this too. 00:30:47.000 --> 00:30:52.000 Sometimes you have a feeling about a gap in your community. 00:30:52.000 --> 00:30:56.000 This happened to us years ago when we fist started our transition and 00:30:56.000 --> 00:31:03.000 employment programs where we were getting phone calls, individual phone 00:31:03.000 --> 00:31:05.000 calls from parents talking about their child who just recently graduated from 00:31:05.000 --> 00:31:09.000 hog High School and then was not doing anything. 00:31:09.000 --> 00:31:15.000 And sure enough the more we looked into that, the more we talked to 00:31:15.000 --> 00:31:20.000 different team and the more information we got from county offices there was a 00:31:20.000 --> 00:31:21.000 significant gap in the services being provided for youth who were 00:31:21.000 --> 00:31:25.000 transitioning after high school. 00:31:25.000 --> 00:31:31.000 So that spawned an active approach to 00:31:31.000 --> 00:31:37.000 seeing what the capacity of our center was, and then pursuing grant funding 00:31:37.000 --> 00:31:40.000 to start ha we call our ask well program, which I'm sure Seth would 00:31:40.000 --> 00:31:41.000 love to talk more about before we turn it over to Patricia. 00:31:41.000 --> 00:31:45.000 Seth, are you there? 00:31:45.000 --> 00:31:46.000 SETH: Yeah. 00:31:46.000 --> 00:31:52.000 Thanks Joe. 00:31:52.000 --> 00:31:57.000 That ended up being a group that we ended up getting through by our gone 00:31:57.000 --> 00:32:01.000 mental disability council that really helped address the need of transition 00:32:01.000 --> 00:32:06.000 need for young adults in here and then we have alley ... 00:32:06.000 --> 00:32:13.000 advocacy work, all that kind of stuff so based on the stuff we learned from 00:32:13.000 --> 00:32:18.000 that we were able to take that, put it to good use to be able to develop that 00:32:18.000 --> 00:32:19.000 programming, and really then listen to the consumers to continue doing the 00:32:19.000 --> 00:32:22.000 work that we were doing. 00:32:22.000 --> 00:32:29.000 Sof I will pass it to Patricia now. 00:32:29.000 --> 00:32:34.000 PATRICIA: Let me see here. 00:32:34.000 --> 00:32:41.000 We have -- we've use add variety of ways of identifying gaps. 00:32:41.000 --> 00:32:47.000 Had a group of people almost all wheelchair users come to me and say 00:32:47.000 --> 00:32:48.000 the curb cuts in Colorado Springs are awful and we need to do something 00:32:48.000 --> 00:32:52.000 about it. 00:32:52.000 --> 00:32:57.000 We tried some advocacy with the city, 00:32:57.000 --> 00:33:05.000 we didn't get anywhere so I turned them over to an attorney and they sued the 00:33:05.000 --> 00:33:10.000 city and now we have almost all of the curb cuts in the city will be replaced 00:33:10.000 --> 00:33:11.000 over the next 15 years so these one began that was identified and how we 00:33:11.000 --> 00:33:14.000 dealt with it. 00:33:14.000 --> 00:33:19.000 Another gap was a staff person came to 00:33:19.000 --> 00:33:20.000 me and said you know we have all these people in nursing homes that don't 00:33:20.000 --> 00:33:27.000 need to be there. 00:33:27.000 --> 00:33:32.000 The state pays us to transition back home after they have been there 1, 3, 00:33:32.000 --> 00:33:34.000 10 years and I started thinking how can we keep them from going to nursing 00:33:34.000 --> 00:33:40.000 homes to begin with ... 00:33:40.000 --> 00:33:43.000 hospital to home and skip the nursing home, which we implemented quite 00:33:43.000 --> 00:33:46.000 successfully with one of our local hospitals. 00:33:46.000 --> 00:33:51.000 You never know where a gap is going to 00:33:51.000 --> 00:33:55.000 jump up in front of you, that's also an opportunity and you'll do your 00:33:55.000 --> 00:33:58.000 research to figure out how will you address that gap. 00:33:58.000 --> 00:34:05.000 Those are two stories I have. 00:34:05.000 --> 00:34:10.000 And while I still have the might be, I did want to say that we on our 00:34:10.000 --> 00:34:15.000 strategic planning process, we meet quart I live the whole management team 00:34:15.000 --> 00:34:21.000 Wour goals for the quarter that progress and we've been doing that for 00:34:21.000 --> 00:34:24.000 about 8 years and has really made a difference on us hitting our goals so 00:34:24.000 --> 00:34:28.000 That's it. 00:34:28.000 --> 00:34:33.000 DAISY: And I was going to add to the 00:34:33.000 --> 00:34:37.000 question about data, you know, I think ha the way access living approach over 00:34:37.000 --> 00:34:42.000 that over the years you have hard data that's numbers and that can be really 00:34:42.000 --> 00:34:47.000 helpful, but we usually then pair that with more qualitative at the. 00:34:47.000 --> 00:34:53.000 Like an example of that would be many insurance many years ago now, but we 00:34:53.000 --> 00:34:57.000 were looking at the amount of the percentage of Latin X members of the 00:34:57.000 --> 00:34:59.000 Chicago community carried to the numbers of people we were searching 00:34:59.000 --> 00:35:01.000 and noted a big difference there. 00:35:01.000 --> 00:35:03.000 Like we aren't seeing the numbers ... 00:35:03.000 --> 00:35:09.000 given how many lived in Chicago. 00:35:09.000 --> 00:35:14.000 So that told us there was a gap and it kind of lead us then down a path, 00:35:14.000 --> 00:35:21.000 but we still needed to do a lot more investigating and looking into what 00:35:21.000 --> 00:35:25.000 really is behind that and what are the services maybe that that -- the Latinx 00:35:25.000 --> 00:35:26.000 community and people with disabilities in Chicago really need that maybe 00:35:26.000 --> 00:35:30.000 we're not fulfilling. 00:35:30.000 --> 00:35:35.000 So then we did a year or so later have 00:35:35.000 --> 00:35:40.000 a program which is searching specifically Latinx community in 00:35:40.000 --> 00:35:46.000 Chicago but it was only after doing a lot of kind of investigating and sort 00:35:46.000 --> 00:35:48.000 of deep dive both on the quantitative and qualitative data side to make sure 00:35:48.000 --> 00:35:57.000 we were really meeting that need. 00:35:57.000 --> 00:36:02.000 BROOKE: And we have had a question, 00:36:02.000 --> 00:36:07.000 this is book, we've had a question come in in the question and do you have any 00:36:07.000 --> 00:36:11.000 ideas how the seg Nateed state entity might seven as a resource in the 00:36:11.000 --> 00:36:14.000 planning process or be an l lie in supporting the change that we're 00:36:14.000 --> 00:36:24.000 looking for and this is from Peter pike. 00:36:24.000 --> 00:36:28.000 >>: Presenters feel free to turn your 00:36:28.000 --> 00:36:42.000 cameras on during the Q & A if you would like to. 00:36:42.000 --> 00:36:46.000 JOE: I would say, Brooke, that that's 00:36:46.000 --> 00:36:50.000 app interesting question for me and I'm kind of still processing it. 00:36:50.000 --> 00:36:53.000 I'm not sure I understand what designated state entity refers to. 00:36:53.000 --> 00:36:55.000 Can somebody help me with that? 00:36:55.000 --> 00:36:56.000 BROOKE: The DSE. 00:36:56.000 --> 00:36:58.000 >>: Oh. 00:36:58.000 --> 00:37:03.000 Okay. 00:37:03.000 --> 00:37:04.000 We don't deal with much (laughter). 00:37:04.000 --> 00:37:05.000 >>: Right. 00:37:05.000 --> 00:37:11.000 SETH: My comments? 00:37:11.000 --> 00:37:13.000 . SETH: I was trying to find the 00:37:13.000 --> 00:37:14.000 question again so I can read it. 00:37:14.000 --> 00:37:18.000 Sorry. 00:37:18.000 --> 00:37:19.000 BROOKE: I can put it in the Q & A 00:37:19.000 --> 00:37:26.000 too,. 00:37:26.000 --> 00:37:29.000 SETH: Yeah if you don't mind. 00:37:29.000 --> 00:37:31.000 PATRICIA: Peter pike is from Colorado 00:37:31.000 --> 00:37:38.000 so I know where he lives. 00:37:38.000 --> 00:37:39.000 He runs the office of independent living at DVR, that might help you 00:37:39.000 --> 00:37:44.000 where his ... 00:37:44.000 --> 00:37:51.000 and he supports the independent living centers and their at ask all of that. 00:37:51.000 --> 00:37:52.000 And he runs interferes with us from time to time with DVR leadership and 00:37:52.000 --> 00:37:56.000 counselors that kind of thing. 00:37:56.000 --> 00:38:02.000 So someone at that level would be very 00:38:02.000 --> 00:38:08.000 helpful looking at from a statewide perspective, of what the need are, 00:38:08.000 --> 00:38:13.000 what gaps do the departments see, which will a lot be employment related. 00:38:13.000 --> 00:38:15.000 But they are an important source of information, particularly state wide 00:38:15.000 --> 00:38:19.000 at to what gaps are out there. 00:38:19.000 --> 00:38:23.000 Particularly around employment and employment related issues. 00:38:23.000 --> 00:38:28.000 So they're a part of the stakeholders 00:38:28.000 --> 00:38:32.000 that daisy talked about, key stakeholders that you might want to 00:38:32.000 --> 00:38:36.000 interview for sure or include in a survey that kind of thing. 00:38:36.000 --> 00:38:41.000 SETH: Like Joe said, we obviously 00:38:41.000 --> 00:38:46.000 don't do a lot with that group, but I mean I can't say enough about trying 00:38:46.000 --> 00:38:50.000 to build relationships and meeting and continued conversations and talks and 00:38:50.000 --> 00:38:56.000 how can you work together and collaborate and like that for us for 00:38:56.000 --> 00:39:00.000 other organizations has been key to the point where they end up thinking of 00:39:00.000 --> 00:39:05.000 you as that main group to go to for that kind of thing then. 00:39:05.000 --> 00:39:07.000 So that whole collaboration piece, I 00:39:07.000 --> 00:39:14.000 can't say enough about that. 00:39:14.000 --> 00:39:19.000 BROOKE: Thanks for that question. 00:39:19.000 --> 00:39:23.000 And we do have another -- we have some questions in the Q & A. 00:39:23.000 --> 00:39:28.000 So from April, how many surveys do you have? 00:39:28.000 --> 00:39:32.000 What do you include in your satisfaction surveys for consumers? 00:39:32.000 --> 00:39:36.000 How often do you conduct survey what methods? 00:39:36.000 --> 00:39:45.000 So electronically, e-mail, phone, et cetera. 00:39:45.000 --> 00:39:51.000 DAISY: I can start with that one. 00:39:51.000 --> 00:39:56.000 I mean for our satisfaction survey we actually coordinated statewide with 00:39:56.000 --> 00:39:58.000 most of the other centers in our state so we've all agreeing upon the 00:39:58.000 --> 00:40:03.000 questions. 00:40:03.000 --> 00:40:08.000 So they're pretty basic questions that would apply across centers, you 00:40:08.000 --> 00:40:12.000 though, some that are in more rural areas, some many more urban. 00:40:12.000 --> 00:40:16.000 We to ours quarterly. 00:40:16.000 --> 00:40:24.000 And it's actually primarily mailed still at this point. 00:40:24.000 --> 00:40:28.000 We do do some of it by e-mail, but honestly mostly it's mailed. 00:40:28.000 --> 00:40:31.000 Is there another question in there, Brooke that I'm not answering? 00:40:31.000 --> 00:40:33.000 BROOKE: No, I think you got them all. 00:40:33.000 --> 00:40:42.000 Yeah. 00:40:42.000 --> 00:40:44.000 PATRICIA: Peter pike if you would put 00:40:44.000 --> 00:40:50.000 in the chat more questions we did. 00:40:50.000 --> 00:40:54.000 In Colorado we have 9 centers and the 9 centers September out a variety of 00:40:54.000 --> 00:41:01.000 methods, September out a 4-question I think survey. 00:41:01.000 --> 00:41:09.000 And then they scored it so we could see across the state what the feedback 00:41:09.000 --> 00:41:12.000 was, where we're strong, where we're not but we also had information from 00:41:12.000 --> 00:41:14.000 each center we could tackle then annually. 00:41:14.000 --> 00:41:19.000 And then we can look at the data and 00:41:19.000 --> 00:41:23.000 say, okay, we're not so good on information and referral on getting 00:41:23.000 --> 00:41:24.000 in, but we're great at providing services so we get some data that we 00:41:24.000 --> 00:41:28.000 can work with. 00:41:28.000 --> 00:41:34.000 One thing we've done here, which I 00:41:34.000 --> 00:41:41.000 thought was pretty creative, after we to an event or even on a daily basis, 00:41:41.000 --> 00:41:46.000 we have a set of bags that have the smiley face, the mutual face, a frown 00:41:46.000 --> 00:41:51.000 face and a question over it, did you get the services you need it today and 00:41:51.000 --> 00:41:59.000 you can get a token and put anytime up with of those bags and we can at least 00:41:59.000 --> 00:42:00.000 get an idea, especially for an event, did this event raise your awareness, 00:42:00.000 --> 00:42:06.000 yes, meh, no. 00:42:06.000 --> 00:42:09.000 So people could vote on their way out and that has been a pretty fun way to 00:42:09.000 --> 00:42:14.000 get immediate feedback on a specific event. 00:42:14.000 --> 00:42:17.000 Joe, Seth, you want to chime in >>: This is Seth from ... 00:42:17.000 --> 00:42:24.000 and we do ours yearly. 00:42:24.000 --> 00:42:30.000 We'll use like the typical regular question, hard copy Survey Monkey, do 00:42:30.000 --> 00:42:35.000 all that kind of thing, looking for feedback and then like Patricia was 00:42:35.000 --> 00:42:40.000 saying, if we do some event stuff especially like our independent living 00:42:40.000 --> 00:42:42.000 skill sessions, we'll attach some surveys with that kind of thing just 00:42:42.000 --> 00:42:45.000 to get some feedback. 00:42:45.000 --> 00:42:49.000 And then also the whole consumer 00:42:49.000 --> 00:42:55.000 control angle, we want to know what people want for the future as well. 00:42:55.000 --> 00:43:01.000 Looking at that, we want to learn more about dating relationships, we 00:43:01.000 --> 00:43:03.000 want to learn more about riding the bus, all those kind of things. 00:43:03.000 --> 00:43:04.000 BROOKE: Awesome. 00:43:04.000 --> 00:43:07.000 Thanks, y'all. 00:43:07.000 --> 00:43:11.000 And we do another question I'm 00:43:11.000 --> 00:43:16.000 wondering if you can give an example of how to use this process so I'm 00:43:16.000 --> 00:43:19.000 assuming the process of strategic planning, identifying gaps to increase 00:43:19.000 --> 00:43:26.000 equity and diversity in programming. 00:43:26.000 --> 00:43:32.000 JOE: I really like this question and 00:43:32.000 --> 00:43:33.000 just wanted to go back to the process of discovery we use for our agency 00:43:33.000 --> 00:43:38.000 center planning. 00:43:38.000 --> 00:43:43.000 We actually helped another nonprofit go through the process of it and this 00:43:43.000 --> 00:43:44.000 came up a lot of times as being one of the most important aspects, up with of 00:43:44.000 --> 00:43:48.000 the priority areas for that sage si. 00:43:48.000 --> 00:43:54.000 agency. 00:43:54.000 --> 00:43:59.000 And it was great because in those discovery sessions we could flesh out 00:43:59.000 --> 00:44:00.000 what that meant and what tangible goals could be set and action steps that 00:44:00.000 --> 00:44:06.000 could be pursued. 00:44:06.000 --> 00:44:12.000 And I think that really helped to have they have been the same room 00:44:12.000 --> 00:44:14.000 providing the consume every levels, all of those different levels you do 00:44:14.000 --> 00:44:19.000 discovery with, having that input and Mr. 00:44:19.000 --> 00:44:24.000 Being able to flush out what that means and what would it mean to them 00:44:24.000 --> 00:44:27.000 and things that the agency can improve on and do differently to increase 00:44:27.000 --> 00:44:32.000 diversity and equity. 00:44:32.000 --> 00:44:38.000 DAISY: Yeah and I would say to me the 00:44:38.000 --> 00:44:44.000 really important thing there is to make sure that the process for getting 00:44:44.000 --> 00:44:50.000 information is really I'm collusive and especially inclusive of community 00:44:50.000 --> 00:44:50.000 you're not currently serving at uracil or not represented on your board or 00:44:50.000 --> 00:44:56.000 your staff. 00:44:56.000 --> 00:45:02.000 And go -- I know this may not track as much in different area, but like in 00:45:02.000 --> 00:45:07.000 Chicago we're big urban area with lots of different neighborhoods that some 00:45:07.000 --> 00:45:13.000 are primarily Latin X neighborhoods, some primarily black, so making sure 00:45:13.000 --> 00:45:14.000 we're getting into communities where people live too and not just expecting 00:45:14.000 --> 00:45:19.000 them to come to us. 00:45:19.000 --> 00:45:23.000 So how you go about getting the data is also really, really important. 00:45:23.000 --> 00:45:27.000 So you know it is a really important question, I think it's important to 00:45:27.000 --> 00:45:33.000 think about from the beginning of the process and make sure all of the ways 00:45:33.000 --> 00:45:39.000 that you're getting information and even going about the process of 00:45:39.000 --> 00:45:47.000 strategic plan willing thought about with this question of equity in mind. 00:45:47.000 --> 00:45:54.000 ning are thought about with this question of equity in mind. 00:45:54.000 --> 00:46:00.000 Patricia, did you want to add in 00:46:00.000 --> 00:46:04.000 PATRICIA: No the key to this is having people of color, people with different 00:46:04.000 --> 00:46:06.000 different perspectives participate, so we're responsible for making sure we 00:46:06.000 --> 00:46:11.000 reach out to those communities. 00:46:11.000 --> 00:46:14.000 May may not be comfortable reaching out to us or even know about us, so 00:46:14.000 --> 00:46:15.000 I's up to us to do that. 00:46:15.000 --> 00:46:21.000 BROOKE: Awesome. 00:46:21.000 --> 00:46:28.000 Thank you so our next question comes from Susie, can any of you imagine a 00:46:28.000 --> 00:46:29.000 course forward and building a bridge between the I LCs and SILCs in the 00:46:29.000 --> 00:46:31.000 (reading verbatim) ... 00:46:31.000 --> 00:46:37.000 morale is not high. 00:46:37.000 --> 00:46:45.000 So I think that's two separate questions and why. 00:46:45.000 --> 00:46:48.000 DAISY: I don't know if this is 00:46:48.000 --> 00:46:55.000 possible, but to know where that question is coming from. 00:46:55.000 --> 00:46:57.000 That's not something we've dealt with a lot at in Illinois between our SILC 00:46:57.000 --> 00:47:02.000 and our centers. 00:47:02.000 --> 00:47:09.000 But I would love to know more about where that question is coming from. 00:47:09.000 --> 00:47:13.000 BROOKE: Would you maybe want to 00:47:13.000 --> 00:47:19.000 unmute or expand or your question? 00:47:19.000 --> 00:47:26.000 , Susie? 00:47:26.000 --> 00:47:33.000 Also we can come back to your question too. 00:47:33.000 --> 00:47:34.000 Just if you want to message Brittany, Mary or I in the chat and we'll unmute 00:47:34.000 --> 00:47:36.000 you. 00:47:36.000 --> 00:47:41.000 So our next question is do you have 00:47:41.000 --> 00:47:43.000 any strategies for engaging >>: I think I just became unmuted. 00:47:43.000 --> 00:47:45.000 >>: I think so too. 00:47:45.000 --> 00:47:54.000 >>: Okay, thank you. 00:47:54.000 --> 00:47:58.000 I work with a lot of people (Susie) with different disabilities among 00:47:58.000 --> 00:48:06.000 which are chemical and electrical sensitivities. 00:48:06.000 --> 00:48:10.000 And there are no codified access provisions that wasn't addressed in 00:48:10.000 --> 00:48:16.000 the early days of regulation formation. 00:48:16.000 --> 00:48:22.000 And it's -- that's been 30 years. 00:48:22.000 --> 00:48:26.000 And I've worked at different independent living centers and done 00:48:26.000 --> 00:48:33.000 presentations before on occasion with I LCs. 00:48:33.000 --> 00:48:34.000 I really think that people like me, people with this disability, do be 00:48:34.000 --> 00:48:40.000 long in the mix. 00:48:40.000 --> 00:48:47.000 And I've got to admit, it has not gone swimmingly. 00:48:47.000 --> 00:48:51.000 And when I interact with people with these kinds of disabilities, lots of 00:48:51.000 --> 00:48:57.000 times they'll say Susie why are you still trying to do that. 00:48:57.000 --> 00:48:59.000 There's nothing for us there, we've tried, we called them, they said 00:48:59.000 --> 00:49:00.000 nobody on staff know what is to do, just drop it. 00:49:00.000 --> 00:49:08.000 And I can't. 00:49:08.000 --> 00:49:12.000 It just is so clear to me that we belong in that mix. 00:49:12.000 --> 00:49:19.000 P and I have not been successful at making the introductions. 00:49:19.000 --> 00:49:21.000 DAISY: So that's a really important 00:49:21.000 --> 00:49:26.000 issue to raise. 00:49:26.000 --> 00:49:30.000 I'm not sure I have a lot to offer except I think what you're bringing up 00:49:30.000 --> 00:49:35.000 is really important for us all to keep in mind we need to make sure our 00:49:35.000 --> 00:49:40.000 processes are designed in a cross disability approach and just like 00:49:40.000 --> 00:49:45.000 we're thinking through communities of color that might not included we need 00:49:45.000 --> 00:49:49.000 to think about who are the different disability groups that maybe we're not 00:49:49.000 --> 00:49:51.000 serving as well as we should also. 00:49:51.000 --> 00:49:57.000 PATRICIA: It occurred to me that this 00:49:57.000 --> 00:50:02.000 could be a strap teen plan prostate wide and we've done that in Colorado 00:50:02.000 --> 00:50:06.000 where we talked statewide about chemical septs at this times and how 00:50:06.000 --> 00:50:08.000 will we handle that and what will we to in the sent enter we have policies 00:50:08.000 --> 00:50:11.000 around that. 00:50:11.000 --> 00:50:17.000 . SUV si I know you've been around a 00:50:17.000 --> 00:50:21.000 lodge time and we've been through this before, it might be time to start 00:50:21.000 --> 00:50:27.000 braining the new directors who may not have been around the first time around 00:50:27.000 --> 00:50:33.000 to how to we include people with chemical sensitivities, but it could 00:50:33.000 --> 00:50:35.000 be a strategic planning process between centers and the SILC as a group to 00:50:35.000 --> 00:50:40.000 look at how do we accommodate people. 00:50:40.000 --> 00:50:43.000 What is it that we need to do and have a conversation with the community 00:50:43.000 --> 00:50:47.000 of people with that disability in that state. 00:50:47.000 --> 00:50:57.000 Yeah you have to be President and I 00:50:57.000 --> 00:50:57.000 persist and after 30 years that's hard 00:50:57.000 --> 00:51:03.000 >>: ... 00:51:03.000 --> 00:51:07.000 but wondering if an organization like purpose Seth) like the job 00:51:07.000 --> 00:51:11.000 accommodations network would have any kind of ideas or thoughts around like 00:51:11.000 --> 00:51:15.000 if there was any employees looking and had that kind of thing that they were 00:51:15.000 --> 00:51:15.000 dealing with if, that they were thoughts and suggestions to help with 00:51:15.000 --> 00:51:19.000 things there. 00:51:19.000 --> 00:51:21.000 I don't know, Joe, do you think. 00:51:21.000 --> 00:51:27.000 JOE: Absolutely and I was thinking 00:51:27.000 --> 00:51:31.000 the same line, we haven't had a lot of exposure to that need as well so it's 00:51:31.000 --> 00:51:32.000 definite -- I'm a processor so I need to think about that (chuckling) and 00:51:32.000 --> 00:51:37.000 come back to it. 00:51:37.000 --> 00:51:38.000 But I think you're all making really important points. 00:51:38.000 --> 00:51:39.000 BROOKE: Thank you so much Susie for 00:51:39.000 --> 00:51:44.000 that question. 00:51:44.000 --> 00:51:45.000 And our next question do you have any strategies for engaging our board of 00:51:45.000 --> 00:51:48.000 directors in this process? 00:51:48.000 --> 00:51:52.000 Sometimes that is a slow process. 00:51:52.000 --> 00:51:58.000 JOE: I mean Seth and I have worked 00:51:58.000 --> 00:52:02.000 with CILs across the country that have this same challenge when you have app 00:52:02.000 --> 00:52:04.000 inactive Board it can be extremely difficult. 00:52:04.000 --> 00:52:06.000 I suggest the objects. 00:52:06.000 --> 00:52:08.000 I invite them with food. 00:52:08.000 --> 00:52:12.000 I think that's really important for a board. 00:52:12.000 --> 00:52:20.000 Buff I know that struggle and we see that struggle a lot and it's about 00:52:20.000 --> 00:52:23.000 building up your weird and that can take time and a lot of energy. 00:52:23.000 --> 00:52:25.000 DAISY: I think one of the discover go 00:52:25.000 --> 00:52:29.000 ahead Patricia. 00:52:29.000 --> 00:52:30.000 PATRICIA: No no, go ahead. 00:52:30.000 --> 00:52:35.000 >>: Day I justing to say one of the 00:52:35.000 --> 00:52:41.000 things that I think can be helpful for us we usually set up a strategic 00:52:41.000 --> 00:52:47.000 planning committee that include board, staff, and sometimes community members 00:52:47.000 --> 00:52:52.000 and if you have a small committee, a couple board members you think will be 00:52:52.000 --> 00:52:57.000 helpful in getting the rest of the board engaged then those members on 00:52:57.000 --> 00:52:58.000 the strategic planning committee can kind of become the cheerleaders for 00:52:58.000 --> 00:53:00.000 the process. 00:53:00.000 --> 00:53:07.000 The board is the opener of the 00:53:07.000 --> 00:53:10.000 strategic plan T approval, so their engagement the very key. 00:53:10.000 --> 00:53:14.000 PATRICIA: Great answer. 00:53:14.000 --> 00:53:22.000 The only thing I would add is money for a consultant. 00:53:22.000 --> 00:53:24.000 That consultant can be very helpful in helping at least one enthusiastic 00:53:24.000 --> 00:53:29.000 board member enlighten the others. 00:53:29.000 --> 00:53:32.000 So and then it's not you the director brow beating anybody. 00:53:32.000 --> 00:53:38.000 So to speak so that's another option as well. 00:53:38.000 --> 00:53:40.000 Buff I like daisy -- I totally agree with daisy. 00:53:40.000 --> 00:53:45.000 BROOKE: Thanks y'all. 00:53:45.000 --> 00:53:50.000 And we have another question, what have you done about cultural barriers 00:53:50.000 --> 00:54:03.000 you might have encountered in obtaining information about needs not being met? 00:54:03.000 --> 00:54:05.000 >>: Joe. 00:54:05.000 --> 00:54:19.000 JOE: That's a great question. 00:54:19.000 --> 00:54:20.000 We have alarm population in le high valley -- I'm not feeling well, folk, 00:54:20.000 --> 00:54:23.000 but I'm trying. 00:54:23.000 --> 00:54:29.000 SETH: I think it's reaching out, and 00:54:29.000 --> 00:54:31.000 note -- I think a lot that we've done we've tried to reflect in our staffing 00:54:31.000 --> 00:54:42.000 the -- what our community looks like. 00:54:42.000 --> 00:54:42.000 So from race, color, ethnic, like in trying to be more conscious of that to 00:54:42.000 --> 00:54:47.000 start with. 00:54:47.000 --> 00:54:47.000 But then reaching out to the different communities as much as 00:54:47.000 --> 00:54:54.000 possible. 00:54:54.000 --> 00:54:56.000 We have a large Hispanic population here so trying to make sure we have 00:54:56.000 --> 00:55:00.000 more Spanish speaking staff is super important. 00:55:00.000 --> 00:55:04.000 We have a higher serine population 00:55:04.000 --> 00:55:09.000 Syrian ... 00:55:09.000 --> 00:55:13.000 so trying to get more engaged in the different populations and it's really 00:55:13.000 --> 00:55:18.000 interesting to see and learn from the different populations because some 00:55:18.000 --> 00:55:25.000 cultures are just not -- don't necessarily think that they need the 00:55:25.000 --> 00:55:31.000 help or they might not think they need to keep it internal and try to do and 00:55:31.000 --> 00:55:36.000 take care of things within their own family so we've had on initial grant 00:55:36.000 --> 00:55:42.000 to research and study some of that that and came back and finding some of 00:55:42.000 --> 00:55:46.000 those things how you get into that and break down some of those barriers and 00:55:46.000 --> 00:55:49.000 let people know that you can be there to help with folks that might not 00:55:49.000 --> 00:55:52.000 always want the help so. 00:55:52.000 --> 00:56:00.000 I'll pass that off. 00:56:00.000 --> 00:56:08.000 BROOKE: Okay. 00:56:08.000 --> 00:56:14.000 Perfect and we have a question one last question in the Q & A which is my 00:56:14.000 --> 00:56:16.000 son has been working remotely suints the beginning of the and I go we are 00:56:16.000 --> 00:56:17.000 also looking for new office space. 00:56:17.000 --> 00:56:22.000 I worry (reading verbatim) ... 00:56:22.000 --> 00:56:23.000 but either they do not have access to the internet or not comfortable with 00:56:23.000 --> 00:56:30.000 computers. 00:56:30.000 --> 00:56:37.000 Virtual workshops might be around for a while but how can we survey 00:56:37.000 --> 00:56:39.000 consumers to ensure that it's being done effectively and it's beneficial? 00:56:39.000 --> 00:56:40.000 DAISY: So this is daisy again from 00:56:40.000 --> 00:56:52.000 access living. 00:56:52.000 --> 00:56:59.000 When the ... 00:56:59.000 --> 00:57:04.000 but just by having our program staff call all of our active consumers and 00:57:04.000 --> 00:57:09.000 ask them a list of questions, a lot of it had to do with technology and what 00:57:09.000 --> 00:57:14.000 they had access to and what the biggest barriers were that they were facing. 00:57:14.000 --> 00:57:19.000 A lot of them said things like social isolation and things like that. 00:57:19.000 --> 00:57:24.000 And as a result of that survey then we were able to get funding to do a 00:57:24.000 --> 00:57:31.000 pilot program to get people with disabilities, our consumers, not just 00:57:31.000 --> 00:57:35.000 technology, but connected to broadband and then also training on that 00:57:35.000 --> 00:57:38.000 technology and making sure it's given to them in an accessible way so we 00:57:38.000 --> 00:57:41.000 have that pilot project going on now. 00:57:41.000 --> 00:57:46.000 But that was definitely an I'm stance 00:57:46.000 --> 00:57:51.000 of identify ailing need, not necessarily through a strategic 00:57:51.000 --> 00:57:56.000 planning process but that came up just in an ad hoc way and being able to 00:57:56.000 --> 00:58:00.000 fill it because we got funding, but we needed that survey at the to kind of 00:58:00.000 --> 00:58:05.000 be the basis for the need for funding. 00:58:05.000 --> 00:58:07.000 PATRICIA: We did something similar 00:58:07.000 --> 00:58:13.000 as, but we dependent do a survey. 00:58:13.000 --> 00:58:21.000 We were noticing that people could not -- were calling us saying hey I 00:58:21.000 --> 00:58:30.000 can't get on, I'm isolated so as a part of center we did not get funding from 00:58:30.000 --> 00:58:34.000 the government but our AAA area on aging gave us ... 00:58:34.000 --> 00:58:36.000 and seniors and people with disabilities particularly in the 00:58:36.000 --> 00:58:38.000 mountain areas. 00:58:38.000 --> 00:58:45.000 And it has been phenomenal. 00:58:45.000 --> 00:58:48.000 Seniors who said I'm not getting on that computer, well the pandemic sort 00:58:48.000 --> 00:58:54.000 of forced them and now they're loving peer support. 00:58:54.000 --> 00:58:59.000 We have more people in our peer support groups on line than we've ever 00:58:59.000 --> 00:59:05.000 had before inside the center because they can't always get here. 00:59:05.000 --> 00:59:11.000 So it has been a Quinn for us and we continue to seek funding to get more 00:59:11.000 --> 00:59:16.000 equipment and broadband out to our hot spots really out to meme the 00:59:16.000 --> 00:59:18.000 mountains, people out on the plains and in the city. 00:59:18.000 --> 00:59:22.000 There's money out there in social 00:59:22.000 --> 00:59:24.000 isolation and that's up with way to do it 00:59:24.000 --> 00:59:30.000 SETH: That's exactly what I was going to say. 00:59:30.000 --> 00:59:33.000 I think there are funds out there for your SILC to get stuff around. 00:59:33.000 --> 00:59:38.000 Help with social isolation and that bag main point. 00:59:38.000 --> 00:59:40.000 Through your cities, counties, community block grants, there's all 00:59:40.000 --> 00:59:45.000 that kind of stuff. 00:59:45.000 --> 00:59:53.000 Your AAAs ... 00:59:53.000 --> 00:59:58.000 we've been able to help get our staff cell phones so they can just make sure 00:59:58.000 --> 00:59:59.000 we're reaching out and making sure they're all right, inviting them to 00:59:59.000 --> 01:00:04.000 peer group. 01:00:04.000 --> 01:00:06.000 And like Patricia said that has opened up a whole bunch of people that 01:00:06.000 --> 01:00:08.000 now get the peer support. 01:00:08.000 --> 01:00:10.000 It may be the way of the future. 01:00:10.000 --> 01:00:11.000 We love the in person stuff. 01:00:11.000 --> 01:00:16.000 Don't get me wrong. 01:00:16.000 --> 01:00:18.000 That's our bread and butter, but if this eats someone's option on what 01:00:18.000 --> 01:00:20.000 they can do that's a plus. 01:00:20.000 --> 01:00:23.000 So right there with you. 01:00:23.000 --> 01:00:28.000 BROOKE: Awesome. 01:00:28.000 --> 01:00:30.000 Thanks so much to our panelists for being here. 01:00:30.000 --> 01:00:37.000 And thanks to everyone who attended. 01:00:37.000 --> 01:00:41.000 I think we're at time and Mary and Brittany so wonderful, they just 01:00:41.000 --> 01:00:49.000 dropped the evaluation links in the chat and is there there's two 01:00:49.000 --> 01:00:50.000 evaluations so there's one from the I Onet and one from the APRIL team so if 01:00:50.000 --> 01:00:55.000 you could do both that would be a big help. 01:00:55.000 --> 01:01:00.000 And also for this workshop we have some additional resources on our web 01:01:00.000 --> 01:01:04.000 page so if you haven't already, please check them out and Brittany I'll turn 01:01:04.000 --> 01:01:06.000 things over to you to close out. 01:01:06.000 --> 01:01:07.000 BRITTANY: This is pretty any. 01:01:07.000 --> 01:01:11.000 Thanks everyone.